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Shipping
How are BetterSex.com and Sinclair Institute® products packaged?
The products are mailed in discreet packaging to ensure your privacy. The return address on all of our packing labels shows the senders name as "SII" for your discretion. Our video boxcovers feature tasteful depictions of couples in a romantic setting.
What are your shipping costs?
Shipping costs can be viewed by visiting our Shipping Options page.
Can you ship products internationally?
Yes. Sinclair products are available for international shipping to most countries.
Do you charge tax for shipping out your products?
Tax is only applicable to residents of North Carolina or as required by laws in your state. If you reside in North Carolina, sales tax is added to your order. We are not responsible for any international tax or custom charges that may be applied upon delivery if you reside in an area outside of the United States.
Returns
Do you refund videos and products?
Because we want you to be 100% satisfied with everything you purchase from BetterSex.com, you may return any merchandise you find unsatisfactory. You have 3 whole months to enjoy your purchase. If any item doesn't live up to the BetterSex Promise, return it for a new one, a different one, or your money back. If any item should EVER break due to manufacturer's defect - today, tomorrow, or years from now - just send it back and we will replace it FREE! If an exact replacement is not available, an appropriate substitute may be selected. Shipping and handling fees are not refundable. Simply mail any item you're not happy with to the address listed below:
S.I.I.
Department R
302 Meadowlands Drive
Hillsborough, NC 27278
Can I return products online?
Yes. You can make a request to return a product in the My Account section.
Products
What kind of products does BetterSex.com and the Sinclair Institute® sell?
In cooperation with leading sex educators and therapists, BetterSex and the Sinclair Institute® have the most extensive collection of adult sex education videos and products available in clinical and non-clinical formats that are appealing, accurate, informative and empowering.
Where are Sinclair Institute® products available?
Sinclair products are available online at www.bettersex.com, through national magazine advertisements, leading catalogs, and gift and lingerie stores. For more information, please visit our products page.
Orders
How can I place an order?
View our How to Order page.
What are your customer service hours to place an order over the phone?
We are available to assist you 24 hours a day, 7 days a week. Just call 1-800-955-0888 ext. 8NET2 to speak with one of our friendly Customer Service Agents.
Do you charge for ordering a catalog?
No. Our catalog is free of charge. The return address on our packing labels shows the sender's name as "SII" for your discretion.
How will the charge appear on my credit card statement?
Charges will appear on your statement as Sinclair.
How can I check the status of an order?
You can check on your order status by clicking on the Track Order link at the top of every page or by logging into the My Account section. You can also check the status of your order by calling 1-800-955-0888 ext. 8NET2.
Privacy
Is Sinclair's website secure?
View our Security Statement.
How is my privacy protected?
View our Privacy Policy.
Will I get other mail from your company?
No. Individuals who purchase products from BetterSex.com do not receive follow-up mailings. However, if at any time you would like to receive our catalog or other mailings, you may do so by changing your preferences in the My Account section.
You can also contact us online, or by writing to:
P.O. Box 8865
Chapel Hill, North Carolina 27515
or by calling
1-800-955-0888 ext. 8NET2.
Other Questions
Why do individuals purchase products from BetterSex.com and the Sinclair Institute®?
Consumers purchase products for which they have a need - in this case, up-to-date, accurate information about sex, sexual health, and intimacy issues. Sexuality studies conducted by leading universities across the country consistently confirm that sex is one of the most difficult topics for couples to discuss. A study conducted by Northeast Louisiana University found that 84 percent of women and 82 percent of men reported experiencing positive changes in their sexual relationships after viewing the Better Sex Video Series.
How do BetterSex.com and Sinclair Institute® products differ from other sex education products?
The products are more instructional than most competing products, and offer the highest production quality in the "how-to" video industry. Sinclair products provide a balance of education and entertainment, presented in everyday language that consumers can understand, learn from and enjoy.
Are BetterSex.com and Sinclair Institute® products educational or for entertainment?
Sinclair video products provide an entertaining and comfortable atmosphere for couples who want to learn better sexual techniques to enhance their intimacy. The videos feature up-to-date, accurate and explicit information about sexual issues. If boredom has crept into a relationship, the entertaining presentation of the material may well be the "prescribed" therapy.
How do your products promote social responsibility?
All Sinclair and BetterSex videos have trailers that address the importance of safer sex, proper condom usage, sexually transmitted diseases, and HIV transmission. The videos feature up-to-date, accurate and explicit information about sexual issues.
Are your products available for resale?
Yes. For more information about our wholesale program, affiliate or international licensing programs, please contact us.
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