Shipping Information
Shipping within Continental U.S. and APO / FPO / Military*
*Military (APO/FPO) customers must use Standard Shipping. No other options are available at this time.
| Shipping Method | Eastern Half of Contiguous US | Western Half of Contiguous US | Price |
|---|---|---|---|
| USPS Standard Shipping | 5 to 8 business days | 10 to 14 business days | $8.00 |
| USPS Priority Mail | 2 to 3 business days | $13.95 | |
| UPS 2-Day | Place your order before 2:45 p.m. Eastern Standard Time, Monday-Friday, we will process your order and arrange for UPS to pick it up that same day. UPS will then deliver your order within 2 business days after pick up. If you place your order after the 2:45 p.m. deadline or on a non-business day, we will process it and ship it on the next business day. For instance, Sunday orders are processed and shipped on Monday and should be delivered on Wednesday.
Exceptions: UPS does not pick up or deliver on U.S. holidays and your order may be delayed due to a holiday. UPS only delivers to street addresses and not PO/APO/FPO addresses. We offer Priority Mail for PO Boxes. |
$13.95 | |
| UPS Overnight | Provided you place your order before 2:45 p.m. Eastern Standard Time on a business day, we will process your order and arrange for UPS to pick it up that same day. UPS will then deliver your order within 1 business day after pick up. If you place your order after the 2:45 p.m. deadline or on a non-business day, we will process it and ship it on the next business day. For instance, Sunday orders are processed and shipped on Monday and should be delivered on Tuesday.
Exceptions: UPS does not pick up or deliver on U.S. holidays and your order may be delayed due to a holiday. UPS only delivers to street addresses and not PO/APO/FPO addresses. We offer Priority Mail for PO Boxes. |
$21.95 | |
Shipping to Alaska and Hawaii
| Shipping Method | Approximate Delivery Time | Price |
|---|---|---|
| USPS Standard Shipping | 10 to 14 business days | $8.00 |
| USPS Priority Mail | 2 to 3 business days | $21.95 |
| UPS 2-Day | Place your order before 2:45 p.m. Eastern Standard Time, Monday-Friday, we will process your order and arrange for UPS to pick it up that same day. UPS will then deliver your order within 2 business days after pick up. If you place your order after the 2:45 p.m. deadline or on a non-business day, we will process it and ship it on the next business day. For instance, Sunday orders are processed and shipped on Monday and should be delivered on Wednesday.
Exceptions: UPS does not pick up or deliver on U.S. holidays and your order may be delayed due to a holiday. UPS only delivers to street addresses and not PO/APO/FPO addresses. We offer Priority Mail for PO Boxes. |
$21.95 |
| UPS Overnight | Provided you place your order before 2:45 p.m. Eastern Standard Time on a business day, we will process your order and arrange for UPS to pick it up that same day. UPS will then deliver your order within 1 business day after pick up. If you place your order after the 2:45 p.m. deadline or on a non-business day, we will process it and ship it on the next business day. For instance, Sunday orders are processed and shipped on Monday and should be delivered on Tuesday.
Exceptions: UPS does not pick up or deliver on U.S. holidays and your order may be delayed due to a holiday. UPS only delivers to street addresses and not PO/APO/FPO addresses. We offer Priority Mail for PO Boxes. |
$29.95 |
Shipping to U.S. Territories
| Shipping Method | Approximate Delivery Time | Price |
|---|---|---|
| USPS Standard Shipping | 14 business days (average) | $8.00 |
| USPS Priority Mail | 2 to 3 business days (average) | $13.95 |
International Shipping - Canada
Your order must go through customs, so expect additional delays at your port of entry. You are responsible for any duties or taxes due in your region at time of delivery. Government taxes/duties are not included in international shipping charges.
| Shipping Method | Approximate Delivery Time | Price |
|---|---|---|
| USPS Priority Mail International to Canada | 7 to 14 business days | $9.95 |
| USPS Express Mail to Canada | 4 to 7 business days | $34.95 |
| UPS Express to Canada | 1 to 3 business days | $32.95 |
International Shipping - Other
Your order must go through customs, so expect additional delays at your port of entry. You are responsible for any duties or taxes due in your region at time of delivery. Government taxes/duties are not included in international shipping charges. Some international rates vary by country.
| Shipping Method | Approximate Delivery Time | Price |
|---|---|---|
| USPS Air Mail | 1 to 4 weeks | $8.95 |
| USPS Express Mail | 5 to 7 business days | $36.95 |
| UPS Express | 1 to 3 business days | $49.95 |
Use the drop down menu below to determine if we currently ship to your country. If your country is not listed please check back as we may add it in the future.
International Customs Charges
We are not responsible for any international tax or custom charges that may be applied upon delivery if you reside in an area outside of the United States.
Email Confirmations
Customers receive an order confirmation and a shipment confirmation email with each order. Shipment confirmation emails include UPS tracking numbers for those orders shipped via UPS.
Questions - Customer Service Contact
If you have any questions or concerns about our shipping methods or policies please feel free to contact one of our experienced customer service agents at 1-800-955-0888, email us at cs@bettersex.com.
Backordered Items
Backordered items (indicated by an * with the available to ship date) always ship via USPS Bulk Mail after the item arrives in our warehouse. Backorder dates are estimates and may change. Customers receive an email notification when a backordered item arrives in our warehouse.
Returns
We want our customers to be 100% satisfied with everything they purchase from the Sinclair Institute and our web site BetterSex.com. Customers may return any merchandise for an exchange or refund within 90 days of their purchase. Shipping and handling fees are not refundable. After 90 days, defective merchandise will be exchanged for a credit. If an exact replacement is not available, an appropriate substitute may be selected. Please mail returns to:
S.I.
Department R
302 Meadowlands Drive
Hillsborough, NC 27278
For more information, please visit our returns area.